Our goal at ultrasignup.com is to make your event registration experience easy and efficient. The following purchase policies are designed to ensure your understanding of the purchase process on UltraSignup.com. If you have any questions about the information below, please Contact us
Refunds and Exchanges
Ultrasignup does not issue refunds or exchanges for events that we host. Refunds and/or exchanges are at the discretion of the event director. Before registering for an event, carefully review the event information and contact the event director with any questions you may have.
All event prices are stated in U.S. Dollars.
UltraSignup.com accepts several methods of payment to accommodate your needs. UltraSignup.com accepts American Express, Visa, MasterCard, and Discover.
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with your Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. UltraSignup will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Convenience Charges and Order Processing Fees
Events registered for on UltraSignup.com are typically subject to a per event convenience charge and a non-refundable per order processing fee.
Cancelled and Postponed Events
Occasionally, events are cancelled or postponed by the director. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that event. For exact instructions on any cancelled or postponed event, please check the event information online or contact us.
Ultra Signup typically only offers refunds and/or exchanges based on the director's instructions. In order to receive a refund or an exchange that may be offered, you will have to comply with the director's instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the director's discretion.
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