Why should we choose you over other registration companies?
We are one of the only companies that seamlessly integrates registration, timing, and results in one simple to use system. Using our free software to time your events will not only make timing a breeze, but will also make posting your results a one click operation. Registration data automatically flows into the timing software with the press of a button and posts results just as easily.
How can you charge so little when everyone else is charging significantly more?
We are a technology company on the inside and a trail running company on the out. We believe that many costs are unnecessary and can be avoided, passing the saving onto the runners and directors.
How much does it cost to host an event with UltraSignup?
Fees are based on the price you plan to charge. For example, if you plan to charge $50, we would charge $3.63. If you plan to charge $100 for your event, we would charge $6.25. Fees can either be added to your event price, or netted out, your choice. Our fees cover all transactions fees that are typically charged to a merchant for processing credit cards.
How can I host my event with UltraSignup?
Simple, send us an email (firstname.lastname@example.org) with the following info and we will have it up and ready within an hour.
-Reg. Start and End Date
-Race Start time(s) for each distance
-Pricing (include dates of increase)
-Copy of your waiver
-Whether you want to include the fees in your price, or add it to the price at checkout.
-Any additional Questions you would like to ask at checkout
- Event Name
- City & State
- Date of Event
-Do you have an UltraSignup account? If not, can you create one so we can link your event with your account
Can I list my event with UltraSignup, but host elsewhere?
UltraSignup is a trail event's best form of advertising and promotion. If you are not listed on UltraSignup, you are not getting nearly the exposure you would if you were. We have over 18,000 unique trail runners on our site everyday. No other website can claim that.
We understand there are some unique cases where you cannot use our registration service. In those situations, we will list your event in exchange for comp entries. We in turn sell those entries on our website at a discount and use the proceeds to cover our costs. If interested in this program, please contact us here and tell us about your race including your website and current pricing.
How do I get paid?
Payments are directly deposited into your bank account twice a month.
Do you require a contract to host with UltraSignup?
No, we strongly feel that directors should have a choice to move on if they are not satisfied. We also believe that a "contract free" agreement keeps the service provider (UltraSignup) on their toes. We never stop improving our suite of services.
How do I confirm that I am in the race?
Most events will display an entrant's list on the registration page. You can confirm your entry there.
If you were logged in when you registered, you can see your order in your registration history page.
If you registered as a guest, you can use this page to resend your confirm.
Can I edit my registration i.e. change my shirt size?
Yes, click the edit registration link in your registration history.
The event I want to register for is sold out, but has a waitlist. What is that?
A waitlist is used by the race director to manage the number of participants in their event. Most events have a capacity and when that capacity is reached, registration typically shuts down. With a waitlist, registration remains open, but registrants are added to a queue. Wait listers are not charged. If the director decides to let people in from the waitlist, each participant will be sent an email asking if they are still interested. If you answer yes, your card on file will be charged and you will be added. If you do not wish to participate, click no and you will not be charged. Directors control whether they intend to have a waitlist and control the selection process on their end.
How does a Lottery work?
Popular events that sell out within a day, often chose to hold a lottery for their race. A lottery adds organization to the signup process and ensures that participants have a fair chance at having their application considered.
Lottery events typically open registration for a week or two allowing everyone to register for the event. The individual must complete the online application as if they were registering for a non-lottery style event. The applicant enters their payment information, but are not charged unless they are selected. After open registration closes(typically open for 1-2 weeks), the race director draws the specified number of entries from the pool of applications received. That list of orders is sent to Ultrasignup for payment processing, UltraSignup immediately charges the applicant's card. If a card payment fails, the applicant will automatically receive an email to rectify the issue.
When are race results available on UltraSignup?
Results are generally published within 3 days of official results being posted. Let us know if we missed anything.
There are results under my name that do not belong to me.
This occurs when people have similar names, or the race results did not include specific ages. We distinguish runners by gender/age. You can log in and edit your results.
How do I get my race results loaded?
First verify that we don't already have the race you participated in. 98% of the time, we already have the race results, but the spelling of your name is different than the one we have your other results under. If you still don't see them, send us a request using the link on your results page or send us the results. We require the official race results, that include runner name, age, gender and time.
What is runner rank and how is it calculated?
Runner rank is simply an average of your past results in our database. Rank is calculated using past results in our database. For each race, we take the gender specific best
time(winner) and divide that time by each participant's time. The result is a value less than 100% with winners receiving the full 100%. The average of the participant's past races is their ranking.
Why can't I drill into some event results?
The data we list comes directly from the events. If the data is bad or needs correcting, UltraSignup makes the correction. Events that don’t use us for registration and that cause the most problems with bad data are eventually blocked. We would love to list every event, but we must put OUR supporters first. Do your part by talking to directors that don't use UltraSignup for their registration.
What does the "Target" column mean on the entrants page?
The target column is simply the average winning time of an event over the past 4 years divided by your "Runner rank". Like "Runner rank", it is meant to be a fun way to view your future performances. If you are not happy with the target the computer gave you, use that as a motivator to prove it wrong. It is not perfect and is not meant to interfere with your actual running.
Why do you have me listed as a DNF when I didn't even participate
When loading results into our system, we reconcile the entrants list with the results list. If a participant is not listed in the results, but was registered for the race, we add them as a DNF. This data is used to give potential applicants an idea of the difficulty of the race. Participants can log in and change their DNF/DNS results via the link in your account menu.
How do I change my Email?
When you are logged in, go to your account page and you will see an edit link next to your email.
Is it free to be a member?
Yes, simply create an account and enjoy the features.
What are the benefits of membership?
Members have many tools and benefits that non-members do not. Members with an account can upload a photo that is displayed on their results page, setup text and email alerts to remind them of upcoming events or warn them about events that are about to fill. Members can also merge their results if they find results with multiple spellings. Also, members who have registered with us in the past can pay with a single click of a button without having their card.
How do I upload a photo?
Under your profile, upload a picture.
How much does it cost to use your integrated race timing software?
If you are not using ultrasignup for registration, we charge $300 per event to use it. However, those that host with us may use it for FREE!
Why should we use your software?
With a single click of a button, all your registration data is loaded into the software and your event is automatically configured. No more moving files around, no more configuring software you are not familiar with, it is so easy. In addition to its simplicity, the software is fun to use and loaded with great features, like live broadcasting. When you are ready to publish your results, simply click one button and you are done. Your results will be posted on ultrasignup along side of previous year's results.
We don't have internet connection at the event venue, will the software work?
Yes, you only need connectivity to initially load your entrants and to post results. During your event, no connection is required.
From the very beginning Mark has been so helpful answering questions about the website and the awesome timing system they have. Ultra Signup is by far above and beyond other registration websites I have used. The "extras" this site provides to race directors of smaller races who can't afford chip timing are so helpful and save so much time and money! Thanks for all you do!
Kim Owens, Yankee Springs Winter Challenge
You've done an amazing job at setting everything up and making every feature available for us to control. I have more and more companies bother me to switch over to their registration platform and the only thing I can do to get them to leave me alone is to tell them all of the awesome reasons as to why I use Ultrasignup and then they realize that those are things that they can't even pretend to be able to offer me one day.
Matt Gunn, Zion 100
Since 2008 the HURT 100 has utilized Mark's services at Ultrasignup and we are incredibly happy that his services are available to us. As a small event we don't have the panache of other events, however Mark treats us as if we are his MOST IMPORTANT EVENT. This, despite the fact that we have a very difficult lottery system in place that he easily and seamlessly navigates year on year to make it perfect. The amount of work he puts into this event and our HURT Trail Series is beyond reproach. I hesitate to say that If you are an RD you need Mark's services, simply because I selfishly want him to keep concentrating on our small event.
Mark you ROCK!
Jeff Huff, HURT 100
I have used Ultrasignup since 2012 when we started out race series here in Birmingham. We started with two races in 2012, including a three day stage race. In 2013 we put on a total of 8 local races and one out of town race the Lake Martin 50, to be the Lake Martin 100 Mile endurance run in 2014. I could not be happier with our relationship with Ultrasignup. Registration is a snap for runners, we get all the support we could possible need, even for "digitally challenged" race directors like myself. Mark is always there ready to help and always willing to fix what I screw up.
The Ultrasignup Timing System is a life saver. Our races are small and we can not afford to hire professional timing companies. All you have to do is enter the bib numbers in a laptop as runners cross the finish line and the results are immediately available. We take a small printer to races with up and can printout updated results all during the race. And, again, Mark is there to fix my mistakes when necessary. After every race I have had the preliminary results posted online the day following the event.
Give Ultrasignup a Try. I assure you, you will be as sold on Ultrasignup as I am.
Southeastern Trail Runs
Please feel free to contact me with questions. email@example.com
David Tosch, The Endless Mile
Thank you Ultra Signup! I am not computer savvy but it has been easy setting up my race on your site. On the few occasion I've gotten stuck I call and every time I get to talk to a friendly person. Even when I called one time in the middle of the night, I expected to leave a voice mail but a person answered and walked me through what I needed done. The site makes it easy to keep race information organized. Uploading results is no problem. There is plenty of room on the race page to add all race information. Lot's of great features, thank you...You do a fantastic job!
Michele Hartwig, The Hennepin Hundred
An outstanding prompt response as always, Mark. You set the standard for customer service.